Refund policy

30-Day Return Policy

You have 30 days after delivery to request a return.

Eligibility
Items must be unused, in the condition received, and in the original packaging. Proof of purchase is required.

How to request a return
Email tidivox@outlook.com with your order number and reason for the return. If approved, we will send return instructions and the correct return destination. Please do not send items back before receiving these instructions.

Return shipping
For a change-of-mind return, the customer is responsible for return shipping. If an item arrives damaged, defective, or incorrect, contact us promptly with photos. We will review the issue and provide an appropriate resolution, which may include replacement, refund, or covered return shipping.

Damaged, defective, or incorrect items
Inspect your order after delivery and contact tidivox@outlook.com promptly if there is a problem.

Exceptions
Gift cards and personalized items are final sale. Items that have been used, altered, damaged after delivery, or returned without prior approval may be declined.

European Union 14-day cancellation period
For merchandise shipped into the European Union, customers may cancel or return an eligible order within 14 days of delivery. The item must be unused, in its original condition and packaging, with proof of purchase.

Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method within 10 business days. Processing time by the payment provider or bank may vary. Original shipping charges are not refunded unless the item was damaged, defective, or incorrect.

Questions
Email tidivox@outlook.com.